If you’re not happy with your Carry Cubo product, just send it back for a refund within 30 days of purchase. Returned goods must be in perfect, unused condition with all original tags.

We do not yet offer an exchange service at this time. Should you require to exchange an item, simply return the original item for a refund. You may then purchase the replacement at your convenience, before or after you receive your refund.

Once received, returns will take about 10 business days to process. A confirmation email will be sent to the email address on file once the return process is completed.

US Returns & Exchanges

Since we want you to love your bag, we do not charge a restocking fee. Currently we do not charge a return shipping fee. Simply contact us, we'll send you a label. Once your gear is back in our warehouse and passed inspection, your refund will be on it's way.

International Returns & Exchanges

Customers located outside of the US are responsible for the shipping fees for return shipments.

If you received the wrong or defective product

If you received the wrong product in your shipment, or are missing something from your order, please Contact us. To help us get you moving quickly, please indicate your order number, and the item that was shipped incorrectly or was missing from the order. We will process a replacement shipment and/or provide return instructions if applicable and as soon as possible.

If your product arrived defective, please Contact Us immediately and we’ll do all we can to right that wrong.

Warranty Claims

If any part of your Carry Cubo product appears to be defective or not working as intended, please Contact us. See our Lifetime Warranty for more details.

We reserve the right to change this policy in the future and/or to deny claims/returns based on suspected fraudulent activity.